The Track Delivery feature in cPanel allows you to check the delivery status of emails sent from your hosting account. It can help you identify whether an email was delivered, rejected, deferred, or failed.

Follow the Steps Below

  1. Log in to your cPanel account.
  2. Go to the Email section.
  3. Click Track Delivery.
  4. Enter the recipient's email address in the Recipient Email field.
  5. Click Run Report.
  6. Review the report to check the email delivery status.

You can also click Show All to view recent email delivery activity.

Common Delivery Status

  • Success – The receiving mail server accepted the email.
  • Deferred – Email delivery has been temporarily delayed and may be retried.
  • Failed/Rejected – The email could not be delivered or was rejected by the receiving server.
  • In Progress – The email is still being processed.

Important

A successful delivery status means the recipient's mail server accepted the message. It does not guarantee that the email was delivered to the Inbox; it may have been placed in the Spam/Junk folder.

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